Frequently Asked Questions

Why Rice?
How do I care for my rice bag?
Are HYL candles made with 100% soy wax?
What type of wicks are used in HYL soy candles?
Why does my soy candle look frosty or dull on the surface now that I've used it a couple of times?
Why choose soy wax candles?
Does Help You Live offer wholesale options?
How do I place a custom order?


 Why rice?

Rice lasts for years (several customers have reported using their trusted old HYL prototype bags for 8 years & counting!)  It's is wonderfully flexible and conforms to your body's shape while it's penetrating, moist heat provides soothing relief.

 How do I care for my rice bag?

Store your rice bag in a dry place when not in use.  The inner bag of rice can be surface-washed ONLY, using a tiny amount of soap and a damp cloth.  Allow the bag to dry completely before placing it back inside it's cover.  All our covers can be hand-washed.

Are HYL candles made with 100% soy wax?

Yes! Our candles are made using 100% soy wax that's made in the USA from soy grown by US farmers!

What type of wicks are used in HYL soy candles?

We use lead-free, cotton wicks in all of our candles.

 Why does my soy candle look frosty or dull on the surface now that I've used it a couple of times?

This effect is called blooming and is normal for pure soy wax candles; this has no effect on the burn-time or scent quality of your candle.

Why choose soy wax candles?

Sox wax candles burn longer and cleaner than paraffin wax candles!  Soy wax burns cooler than paraffin wax so it lasts longer.  Soy is a non-toxic wax that burns clean without emitting petrol-carbon soot (which can blacken walls, furniture or drapes and contaminate the air in your home).

Slower-burning soy candles allow for more gradual, consistent scent release.

Soy is a renewable resource (and our soy wax is made with USA-grown soy!).

Easy clean-up:  Soy wax can easily be cleaned from our re-usable containers with soap and water (unlike paraffin wax, which is very difficult to fully remove from containers).

Does Help You Live offer wholesale options?

Help You Live products are all available to business customers at wholesale prices. Please contact us via our wholesale information request form and we will be in touch with you shortly on pricing and delivery options (please note that lead times may be longer during the holidays).

 How do I place a custom order?

To place a custom order, please complete the form found here on our custom order page and we will be in touch with information as soon as possible!

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  • 508-254-9527

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All products are hand crafted at Help You Live in Massachusetts.